Zero Downtime Guarantee

  • Outstanding Performance
  • Rock-solid Stability
  • Fault-torerant Infrastructure
  • Uptime Montoring

Additional Information
Additional Information

  • Always-On Hosting

    We have spent more than 23 years building and perfecting our network infrastructure to provide exceptional reliability and service to our customers. We strive to ensure our network is available 100% of the time. That’s why we out-perform industry giants year after year. However, when we fail to meet our lofty goal we offer our customers one of the most generous and straight forward availability reimbursement schedules in the industry today.

  • How do you offer a Zero Downtime Network Guarantee?

    No hosting provider can claim 100% reliability, and as such, no customer should assume 100% availability, but that doesn’t mean it shouldn’t be our goal.

    Our SLA is simple. If we fail to provide you with zero downtime during any month we will credit you with one day of your current monthly hosting fee for each 30 minutes our network is not available.

  • Uptime Monitoring

    Always vigilent monitoring systems maintain watch over everything from fuel capacity to individual web sites. We monitor the health of all routers, switches, and connections alerting us to the smallest changes.

    Live status reporting makes it possible for us to identify problems and thresholds that have been exceeded and fix them before business and clients are affected.

Frequently Asked Questions

Each client has full control of their own server and may modify settings and install any software as they deem necessary for their applications. For this reason our Zero Downtime Guarantee does not extend to a client’s server and/or web sites and applications.

It’s more likely your server is experiencing a problem or that our network protection might have flagged your source IP for what it sees as suspicious activity, such as running a port scan or accessing IPs outside your assigned subnet or simply needing to update your account’s whitelist. We recommend you contact us and allow us to troubleshoot the problem to find out why you are unable to access your server.

Our corporate servers are installed in the same network as our clients and utilize all of the same services and options that are available to every client, including Multi-Link Load Balancing and Fail-Over service.