We provide bare-metal recovery, high performance, no system impact, fast recover, and fully managed.
You will need to contact the Support Team and ask them to mount the latest Backup Image. Once this is done you will be able to access the files and folders with the convenience of a drive letter. The Support Team will later unmount the Backup Image after you have copied the file to your server.
There is no additional cost when the Support Team restores a Backup Image in response to a hardware failure. If the restore is in response to a client request the Support Team will provide a quote for services when the request is submitted.
The Support Team reviews the backup logs daily to verify the backup process completed without errors. If a problem is found the process is manually restarted. If the backup process finishes with errors once again, the Support Team will contact you to begin working together to identify and correct the problem.